Quick answers about Golden Grain, purchases, refunds, accounts and support. The Terms of Service and the Refund and Cancellation Policy are the full rules.
Purchases and Golden Grain
What is Golden Grain and how do I buy it? Golden Grain (GG) is Heartvale's premium balance. In the game, open the menu, go to My Profile and choose Buy Golden Grain. 1 GG costs EUR 0.10; packs and a custom amount from 50 GG are offered.
What can I spend it on? Coins (10 GG for 100 Coins), outfits and accessories in the Wardrobe, goods offered by other farmers on the Farmers' Exchange, and express refuelling of your machines.
Can I convert Golden Grain back to real money? No. Golden Grain can be spent inside the game only. It cannot be withdrawn, exchanged or converted into money, and there is no payout function of any kind. This is true for purchased, earned and promotional Golden Grain alike.
When will I receive my Golden Grain? Immediately after the payment is confirmed. If it has not appeared within a few minutes, write to support@heartvalefarm.com with your payment reference.
Do I need to buy anything to play? No. Heartvale can be played from start to finish at its normal pace without buying Golden Grain.
Refunds
Can I get a refund? Unused Golden Grain bought with money can be refunded within 14 days of purchase. Golden Grain that has been spent cannot. Details, including failed deliveries and duplicate charges, are in the Refund and Cancellation Policy.
How do I request a refund? Email support@heartvalefarm.com from your account's address with the purchase date, amount and payment reference. Refunds go back to the original payment method.
Account and age
Who can play? Adults aged 18 and over.
How do I sign in? With your email address: we send an 8‑digit code, you type it in, and you are in. There is no password to remember.
Is my farm saved? Yes. Once you are signed in, your farm is saved to our servers a few seconds after every change and follows you to any device where you sign in with the same email.
How do I close my account? Email support@heartvalefarm.com from the account's address. Balances and progress are not paid out and cannot be transferred.
Support
How can I contact support? support@heartvalefarm.com. Replies reach a real person; we normally answer within 2 working days.
Where is the company located? BRIGHT SALE MEDIA SL, C/ Delfín 8, Urbanización Torre de la Horadada, Pilar de la Horadada, 03191 Alicante, Spain.